Refund & Cancellation Policy
REFUND & CANCELLATION POLICY FOR THE BREEJ GLOBAL LIMITED
1. Overview
At The Breej Global, we strive to deliver high-quality tutoring, AI-powered academic tools, and upskilling programs to our users. However, we understand that there may be circumstances where refunds or cancellations are necessary. This Refund & Cancellation Policy outlines the procedures, eligibility criteria, and timelines for refunds across our core services: • Tutoring sessions • Subscriptions (AI tools) • Tech training/upskilling programs • Other digital products or features
2. Tutoring Sessions
Student Cancellations: Cancel at least 3 hours before a session for a full refund or reschedule. Cancellations made less than 3 hours before are non-refundable, except in emergencies (subject to review). Tutor No-Show: If a tutor misses a session or cancels late, you’re entitled to a full refund or reschedule. Session Disputes: Report issues within 24 hours to support@breej.africa.
3. AI Tools & Subscriptions
Refunds are available within 7 days of purchase if: • You haven’t significantly used the tool (e.g., over 5 generations). • A technical fault on our end prevented access. Subscriptions renew automatically unless canceled. Users are responsible for managing renewals.
4. Tech Courses, Webinars & Upskilling
Full refund if cancellation is requested within 5 days and less than 25% of content accessed. No refunds after 25% completion. If Breej cancels or postpones a course, users receive a refund or credit. No refunds for downloaded materials or discounted promotions.
5. Other Digital Services
Refunds not applicable for: • One-time AI purchases (if used) • Custom quiz generations • Community content or promoted posts
6. Refund Processing
Approved refunds are processed via Flutterwave within 5–7 business days to the original payment method.
7. How to Request a Refund
Email us at support@breej.africa with: • Full name and email • Transaction/session ID • Purchase date • Reason for refund
8. Abuse of Policy
Abuse of this policy (e.g., excessive refunds or fraud) may result in account suspension or ineligibility for promos.
9. Contact Us
The Breej Global Ltd 📍 No. 2 Abijan Street, Aso, Lugbe, FCT, Abuja 📧 support@breej.africa 📞 +234 913 858 9883
